Terms & Conditions Print Page
BOOKING PROCESS
1. Bookings can be made by telephone or securely online through any of our websites.
2. When you are placing your booking by phone, an Activity Advisor will take down the details of your booking and payment details. You will then be sent an 'Activation Email'. You must reply to this email for your booking to be placed as requested. This is an acknowledgement by you that the booking as detailed is correct and that you have read and understood the terms and conditions. When you book online, you provide all the details of the package you require and are requested to acknowledge that you have read and understood the terms and conditions as detailed.
3. To book a specific time on a specific date we will require a deposit per person. This deposit can vary and is activity dependant. When booking online the minimum deposit is taken automatically. If the requested activity or other supply requires an additional payment to secure the booking, Advisors will advise you accordingly. Your deposit prevents others from booking this sporting event on a specific time on a specific date and is therefore non-refundable at the point the deposit is paid as prescribed under Regulation 6 within the Distance Selling Regulations issued by the Office of Fair Trading. In relation to accommodation or other supplies, the deposit holds these supplies against other prospective customers and as such uses your deposit as a security against loss of business if you cancel. Therefore in all cases a deposit is non-refundable.
3(a) In the case of a booking for a sphering (zorbing), rally driving or any event that includes driving any type of high performance car, full payment is required on booking and no refunds are given. In the case of high performance cars, you may re-schedule your date, subject to availability, up to 21 days prior to the event. The admin fee to do this is £30 a booking.
4. On receipt of payment of your deposit, or full payment if required, you will receive confirmation of your booking, a receipt for your payment together with the address of the venue and any other relevant information.
5. If there is a balance amount due, this becomes payable no less than 31days prior to the date of your booking. If an online booking is placed within 31 days of the requested booking date full payment is taken automatically if we can place your requested package, or the most suitable package for your group size, type and age, within a two hour period either way of the time you have specified. If this is not possible for you to take part in the activity other than the exact time you have specified online, you must state this in the notes section otherwise we will place your activity as outlined above.
6. If you have paid your deposit by card, your balance payment will automatically be taken from the same card unless you advise us otherwise no later than 31 days prior to your event date. If you wish to pay the balance by any other means this balance must be received by us no less than 31 days prior to the date of your booking having notified us of this change in payment method in writing to accounts@theactivitypeople.co.uk. No reminders are issued. Your booking will be automatically cancelled and you will lose your deposit if your balance payment is not received on or before this deadline because we do not receive it by your chosen method or your card declines payment.
6. On receipt of payment you will receive a confirmation of your booking and payment together with a copy of our terms and conditions, any other relevant information (e.g. directions to the venue). If you have placed a booking and do not receive confirmation and receipt for payment, please email admin@theactivitypeople.co.uk outlining your booked details.
7. Once payment is taken your booking is confirmed and cancellation will be dealt with as follows:
CANCELLATION CHARGES
Once your booking is confirmed your right to cancel without penalty: The terms of cancellation are as follows:
- Once a booking is confirmed: loss of deposit
- 31 days or more prior to the event: Full refund of monies paid less deposit.
- 31 days or less prior to the event: No refund.
- Once a sphering (zorbing) or high performance car package is confirmed, the full balance is forfeit
Our accepted date of cancellation is the date that your written cancellation is acknowledged in writing by The Activity People. If you have not received an acknowledgment in writing, we have not received your cancellation and your booking remains in place. If catering or any other supply is included in the package, this may also be subject to cancellation charges. The 31 day rule includes weekends and bank holidays. Any reduction in numbers must also be confirmed in writing and acknowledged in writing by The Activity People to be considered valid. Verbal changes and cancellations are not accepted in any circumstances.
Cancellation charges as above apply in the event of a reduction in numbers.
BAD WEATHER / OTHER UNAVOIDABLE CIRCUMSTANCES
If a venue cancels due to bad weather or any other unavoidable circumstances, your booking will be rescheduled to a mutually convenient date for up to three months after the original booked date. If this cancellation is due to a venue closing or becoming unsuitably qualified to remain on our network, we reserve the right to place you at a similar venue nearby. Bookings at all-weather venues will not be eligible for a refund if the venue is prepared to run the session. Customer refusal to take part in these circumstances will have cancelled their booking and such action will be treated as a normal cancellation and charges as stated will apply.
CHANGES / CANCELLATIONS ON GROUP BOOKINGS
Discounted bookings for large groups are priced on the number of participants. A large group is classed at 30 participants and over. Should you reduce your group size at any time prior to the event your booking will be re-priced accordingly and further charges may apply. In addition to the re-pricing, cancellation charges, as outlined above, apply to each person that is cancelled in a group booking. An existing booking that does not qualify for a discount at the time of booking cannot automatically change this status by the addition of extra participants at a later date. A booked "team" classified event can have further teams added to their booking if there is availability but cannot increase their existing team sizes at a later date.
ARRIVING LATE
All our venues require participants to ready to take part in the activity 30 minutes prior to a designated "start-time" to enable a full safety briefing to take place. The time you receive on your confirmation is your "start time" with a recommendation to arrive at the venue 30minutes prior (some venues require you to be there earlier, so please check this). Please ensure you follow the guidelines of arrival times. All our venues will do their best to accommodate late arrivals but this cannot be guaranteed, especially during busy periods. It is unlikely that customers will be allowed to participate if they have missed the pre-session safety briefing. Some of our venues will make an exception to this and provide individual safety briefings, but this in entirely at the individual venue's discretion and cannot be guaranteed. No participant may take part in any activity without first attending a safety briefing as designated by the individual venue. The booking will normally be treated as a cancellation in the event of late arrival with the loss of all monies. Your acceptance of this proviso forms part of any booking.
EXCLUSION FROM VENUE
The host venue has the right, at all times, to refuse participants access to the booked activity at any stage of the booking and remove them from their venue if in their opinion the participants are under the permitted age; are the incorrect height or weight; are unfit to take part in the activity because of physical or mental impairment; be under the influence of alcohol or drugs; have arrived too late to take part in the pre-activity briefing; consider them to be a danger to themselves, other participants or members of staff ; or are displaying aggressive and abusive behaviour (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled and cancellation charges will apply.
Should any participant damage the property of the venue of verbally or physically injure a member of the staff or other participants, they will be dealt with by the venue management accordingly and may face prosecution by the venue. The Activity People will not become involved in such matters other than to supply the venue and authorities with contact details of the offending party / parties. Any communications relating to such matters should be conducted between the venue, the offending party / parties and the authorities.
PERSONAL SAFETY / HEALTH REQUIREMENTS
Whilst all our activities are as safe as they can be given their inherent physical dangers, it must be understood that all safety instructions, directions, warnings and all other instructions must be followed at all times. You are advised not to attempt to go beyond your capabilities or engage in risky or daring behaviour. All physical activities by definition involve an element of risk so it is a given that you undertake the activity with the full understanding of this and accept responsibility for your own safety and the risks involved in taking part. In the case of more than one person taking part under one booking it is a given that the person booking the group with us has relayed the details of the activities to the group and that the individuals in the group have acknowledged the possible risks involved and that they have agreed to take part on this basis. You are advised to ensure that your personal insurance cover is up to date and that you are covered for taking part in such activities for your particular circumstances and health. Before taking part in any of our activities you must be physically and mentally fit and be capable of taking instructions. You will be asked to sign a disclaimer before taking part in any activity to say you are medically fit and well. If you are in any doubt you must check with your GP prior to making any booking. If you refuse to sign a disclaimer you will not be able to take part and such an action will be treated as a cancellation. When taking part in any car driving experiences you may also be required to pay a 'damage protection' insurance of up to £30 on the day to cover accidental damage by you or any one of your group. Failure to pay this damage protection leaves you liable to pay up to £2,500 for any damage you or your group cause.
ACTIVITIY DESCRIPTIONS
All the activities featured on our websites are described in as much detail as possible and are correct at the time each booking is made. From time to time activities do change both in price, type and duration. When The Activity People receive notification of any changes these changes are made on our websites accordingly as soon as possible. Should these changes make a significant change to the product that will be delivered to an existing booking you will be informed accordingly. If the change involves a different format of the same activity then we do not consider this to be significant. Our Advisors will make every effort to provide additional information and clarification about any of our featured activities, however customers are deemed to have familiarised themselves with the activity description and all its restrictions as on our websites before booking the product. No responsibility can be accepted by The Activity People if you do not familiarise yourself with all aspects of the activity in question at the venue chosen, as described on our website and through your own enquiries, before placing a booking.
DRIVING LICENCE
For karting and quad biking no driving licence is required, however, when taking parting in a car driving experience, you must have held a full UK licence for at least one year (F1 experience 3years). You must also take your licence for inspection on the day. Failure to produce a licence for this type of activity will result in you not taking part in the activity and this will be deemed as a cancellation.
LATE START
Due to the nature of our activities, unforeseen circumstances can delay the start of an event. In all cases the venue will endeavour to minimise your inconvenience and will offer you a later start time or, in some cases, an alternative date. The action taken will be dependant on the circumstances surrounding the situation. As such incidences cannot be predicted your understanding is appreciated. Should you choose not to accept the alternatives offered to you and do not take part in the activity, either on the same date or the alternative date no other recompense will be offered from The Activity People. All communications as a result of such circumstances should be with the venue directly as it will be deemed that The Activity People have fulfilled their booking with you and that a new contract / agreement has been entered into between you and the venue in question.
VOUCHERS
Vouchers can be purchased from our websites. You can choose the type of delivery as you book online or over the phone. If you do not receive your voucher in the post you must contact us immediately. If you do not contact us within 10 days of the purchase date in this regard, it will be deemed that you are in possession of your voucher and any subsequent requests for a duplicate will not be considered. Duplicates will only be issued when it has been established, within the timeframe already outlined, that the original voucher has been lost in the post. The original voucher automatically becomes void on issue of a duplicate.
Redemption
You must commence the redemption process prior to the expiry date specified on your voucher or your voucher will be automatically logged as expired and no redemption will be possible. In order to redeem a voucher you will require the Unique ID & Expiry Date printed on the front of the voucher – this is your redemption validation information. Using this information vouchers can be redeemed via phone or through our online redemption system. You must be in possession of this information in order to be deemed to be the bearer of the voucher and therefore for redemption to be authorised. It is the bearer's responsibility to keep this information safe, once redemption has been processed using the redemption validation information further attempts at redemption using the same information cannot and will not be authorised. The Activity people do not accept responsibility for any other person gaining access to your voucher information and redeeming it in your place. The possession of any valid voucher details by any person gives them the right to redeem that voucher. No exceptions are made in this circumstance.
Extension of Validity
You may extend your vouchers validity online on www.theactivitypeople.co.uk . There is a fee of £9.99 per voucher and only unexpired vouchers that have a minimum of one week's validity remaining may be extended. The extension is for a further 3 months. All vouchers conditions apply to extended vouchers. A voucher can only be extended on one occasion. Paying for an extension on a voucher gives the holder an extended period of validity; it does not increase the value of the voucher.
Lost Vouchers
No responsibility can be accepted by The Activity People for lost vouchers or alleged unauthorised use of the redemption validation information in any circumstances. Voucher redemption against a particular activity on a particular date is subject to availability at the time of booking. If your voucher is for a specific venue and we cannot accommodate you at that particular venue for whatever reason we reserve the right to offer you an alternative at the nearest venue. The alternate will be the nearest match to the specified activity. If you decide not to take advantage of the alternative we will of course refund monies paid less a 15% administration fee for each voucher. Any refund will be paid back onto the original card used to purchase the voucher.
COMPLAINTS
If, on arriving at the designated venue, you are dissatisfied with your booked activity, then you must speak to the activity provider on the day. We do not consider it to be reasonable if you have not brought your dissatisfaction to the attention of the activity supplier at the time and then complain later. If you take part in an activity, be that willingly or with reluctance, either the booked activity or a replacement offered by the supplier on the day it is deemed that you consider that the activity of which you took part is entirely acceptable to you and that a complaint at a later date will not be considered reasonable. The Activity People represent a network of activity providers but do not deliver the activities personally. Unless the complaint is in regards to the booking process, all complaints in regards to the quality and provision of the activity must be directed to the provider. Should you have a genuine complaint against The Activity People's booking service, please email customer.services@theactivitypeople.co.uk. All communications with Customer Services must be made in writing. This ensures that all aspects of your communication between us are clear and unambiguous.
All bookings will be subject to these same conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them in their entirety and without exception as part of their booking with The Activity People and all its brands. No verbal or other communication overrides these terms and conditions in any respect whatsoever.
DATA PROTECTION
The Company complies with the principles of the Data Protection Act 1998 and is registered. Those principles require that data be:
- Fairly and lawfully processed
- Processed for limited purposes
- Adequate, relevant and not excessive
- Accurate
- Not kept longer than necessary
- Processed in accordance with the data subject's rights
- Secure
OFFICE OF FAIR TRADING & TRADING STANDARDS
The Activity People and all its associated companies comply with regulations and guidelines as laid down by the Office of Fair Trading and Trading Standards for the service we offer.
TRADEMARKS & BRAND NAMES
The Activity People and all its associated brands are well-known within the UK and have acquired both registered and unregistered rights in our trademarks, domain names and our logos. No one may use our names, trademarks, domain names or logos for any purpose without our express written permission. Our network of venues may apply to display our 'Network Signage' at their venue to facilitate easier identification of the location for customers that have booked through The Activity People or any of its brands. This will be an approved use and can prevail where an agreement continues to exist between The Activity People and the venue in question. Any unlawful use will be dealt with by law without exception.
